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On all orders

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Fast Delivery

We deliver products within 7-10 working days.

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24/7 Free Support

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FREQUENTLY ASKED QUESTIONS

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HOW DO I START A RETURN OR EXCHANGE?

Returns are accepted for most our products. To start a Return or Exchange, send us over an email at inquiries.luxuriez@gmail.com. We’ll send you an email that links to your order history. From there, you can select which items you’re sending back and print a prepaid return label.

WHY ISN’T MY DISCOUNT CODE WORKING?

Trouble with discount codes is commonly caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, such as a price hurdle or expiration date

WHEN WILL THE PAYMENT BE TAKEN?

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified.

HOW CAN I TRACK MY PACKAGE?

You will receive your order tracking information via Email. Make sure you have access to your Email so that you don't miss any important updates!

WHEN WILL MY ORDER SHIP OUT?

We typically ask for 6-10 business days for our team to pack and ship your full order. During promotional or holiday periods, your order will ship within 8 business days. Most orders will ship from our warehouse in China, while a few low-inventory or specialty items will ship from one of our shops. To get your full order on its way, we occasionally ship from a combination of these locations, so you may receive several packages. If your order ships in separate packages, we will send you multiple tracking numbers.

YOU CAN CONTACT US 24/7

Write us

inquiries.luxuriez@gmail.com